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TUSKROBOTS PRIVACY POLICY

Data security × Transparency and compliance

As a leader in intelligent automation, TuskRobots is committed to protecting your personal information and data privacy in all aspects, based on global data protection regulations. This policy clearly defines the entire process of information collection, use, storage, and sharing, ensuring a transparent and secure experience for every interaction in our intelligent automation ecosystem, making data protection your first line of defense in trusting us.
How does Guangdong Task use your information?
We collect personal information primarily to provide you with automated warehousing solutions tailored to your business needs (including pallet AGV equipment, multi-machine collaborative scheduling systems, etc.), while optimizing product experience and accurately matching customer requirements. Guangdong Tasker will never sell, exchange, or rent your personal information to any third party.
The personal information you provide will be used to process your requests for free demonstrations of pallet AGV equipment and customized consultations for automated warehousing solutions, ensuring a rapid response to your core business needs. If you order our pallet AGVs, intelligent scheduling systems, high-density storage solutions, and related services, we will use this information to complete order review, equipment production scheduling, logistics and delivery arrangements, and synchronize order progress in real time.
Based on your business scenarios (such as cross-border transshipment, production line feeding, and intensive storage), we will push relevant updates on pallet AGV product upgrades, multi-machine collaborative scheduling system optimizations, and industry-customized solutions to help you improve warehouse automation efficiency.
We may use the information we collect to inform you of website feature updates (such as cloud monitoring platform iterations), the release of new AGV equipment, solution technology upgrades, and exclusive industry offers (such as multi-equipment purchase packages).
When you provide information to participate in industrial automation technology promotion, industry case sharing, or other activities organized by Guangdong Task or its partners, we will use that information to complete the event organization, award notification, and securely store the relevant event data.
Based on your industry (such as manufacturing, cross-border logistics) and business needs, we will provide you with targeted promotions related to automated warehousing (such as narrow-channel AGV adaptation solutions and intelligent scheduling services for cross-border transshipment). Advertisers do not have access to your personal account information. Promotional methods include industry manuals, technical solution pushes, and invitations to offline exhibitions.
We will aggregate or anonymize the information you provide through the online survey (such as warehouse size, transshipment efficiency requirements, and pain points of existing equipment) to optimize the load capacity, multi-machine collaborative algorithms, and cloud monitoring functions of pallet AGVs, making the product more suitable for actual application scenarios.
We will use the collected IP addresses to generate anonymized access data reports to optimize the display logic of core sections of the website, such as AGV product introductions and solution case studies, thereby improving your query efficiency.
Who collects this information?
When you provide personal information on the Guangdong Taskek official website or product consultation channels, unless otherwise explicitly stated, the information will only be collected and managed by Guangdong Taskek.
If, due to necessary scenarios such as technical cooperation or logistics distribution, a third party (such as AGV equipment installation service providers or logistics partners) needs to collect or store your personal data, we will clearly inform you of the partner’s name and the scope of data use before data transmission, and you can choose whether to provide it.
If a third-party company jointly sponsors Guangdong Taskek’s product promotion activities (such as the Automated Warehousing Industry Summit), the data collected related to the activity may be shared with the sponsor. We will inform you in advance and provide an opt-out option. Such activities are mainly aimed at manufacturing, logistics and warehousing industry customers and related practitioners.
If you access a third-party platform (such as an industry association’s official website or a partner logistics provider’s system) through links on our website, the third party’s information collection behavior is unrelated to this policy, and its data processing rules are independently formulated by the third party.
Will Guangdong Task share my information?
Except for the scenarios expressly provided in this policy, Guangdong Task will not disclose your personal information to any third party without your written permission.
Other Circumstances
To protect the legitimate rights and interests of Guangdong Task (such as AGV equipment intellectual property rights and system software copyrights), users, or others, we may disclose relevant information in accordance with the law when identifying or contacting entities suspected of infringement or interfering with the normal operation of our services.
When required by law, or when judicial or administrative authorities issue legal documents, we will disclose information in accordance with the law and cooperate with relevant legal procedures.
In the event of an emergency (such as an equipment safety incident or data security risk), to protect the personal and property safety of Guangdong Task, users, or the public, we may disclose necessary information within a reasonable scope.
How does Guangdong Tasker protect your financial and business information?
We highly value the privacy and security of your credit card information, account funds, and core business data (such as warehouse design drawings and equipment scheduling parameters). We will never sell, exchange, or rent such information, and will not provide it to any third party without your permission.
We may provide anonymized industry statistics (such as the customer application rate of a certain type of AGV equipment and the average efficiency of automation solution implementation) to technology partners and equipment suppliers. This data does not contain any personally identifiable information or core business data.
When you submit financial information (such as order payments and contract settlements) on the website, it will be transmitted using SSL (Secure Sockets Layer) encryption technology to ensure data security during transmission.
Your rights regarding personal data
In accordance with this Privacy Policy and applicable laws and regulations (including the EU GDPR), you have the following rights:
Right to Data Access: If you are located within the EU, you may request a copy of your personal data (such as order records and consultation information) held by us and verify the legality of data processing.
Right to Data Correction: If your company information, business needs, or other data are inaccurate or incomplete, you may request that we correct them promptly.
Right to Data Deletion: When data processing no longer has a legitimate reason (such as no further service needs after an order is completed), or if you exercise your right to object to processing (applicable to EU users), you may request that we delete or remove the relevant data.
Right to Object to Processing: If we process your data based on legitimate interests, and you have a specific business scenario to object to, or object to our processing of data for marketing purposes, you have the right to raise an objection.
Right to Data Portability: If you are located within the EU, you may request that we provide your personal data (limited to automated information that you consent to use or that is used to perform a contract) to you or a designated third party in a structured, machine-readable format.
Right to withdraw consent: If data processing is based on your consent, you may withdraw it at any time. However, after withdrawal, you may not be able to enjoy services such as AGV equipment demonstrations and solution customization. We will inform you of the relevant impact in advance.
Complaint Channels
If you have any objections to this Privacy Policy or our data processing methods, please contact us at weiteng789@outlook.com. We will respond and follow up within 3 business days.
If you are located in the EU and believe your complaint has not been properly addressed, you have the right to contact your local data protection regulator under the GDPR.
Log Files
When you visit the Guangdong Taske official website, your browser will automatically send log information to the server. Our server will record the following: network requests, IP address, browser type, source/exit page (such as AGV product details page, solution consultation page), click trajectory, browsing duration, etc., to optimize website navigation logic and the display of core business sections.
Retention Period for Personal Data
Unless you delete the data as requested above, we will retain your information for the following period: while the account is active, or for a reasonable period required to achieve the purposes described in this policy (such as order fulfillment, after-sales service, and technical support).
If the law requires longer retention (such as regulatory filing or contract archiving), we will retain the data as required; after the account is deactivated, relevant data will only be retained in necessary scenarios such as auditing, compliance, dispute resolution, and agreement enforcement.
What are cookies? How does Guangdong Task use cookies?
Our cloud monitoring platform, AGV equipment demonstration system, and customer management system use cookies to quickly identify users and grant corresponding functional permissions (such as viewing solution drawings and scheduling equipment demonstrations). Cookies are data sent from the server to your browser and stored on your device. You need to enable cookies to use services such as account login and personalized solution queries. You can also disable cookies in your browser settings. Guangdong Task will not use cookies to retrieve your personal information, and this policy does not cover the use of cookies by advertisers.
Specific use cases for cookies include:
Account and Access Management: When logging into a customer account or the AGV equipment demonstration system, account information is matched via cookies to ensure smooth access to order records, solution documents, and cloud monitoring permissions. Settings are set upon login and updated upon logout.
Audience Needs Analysis: A unique cookie is assigned to each visiting browser to track the number of visits and return visits to AGV product and automation solution related pages. This analysis reveals customer preferences for different scenario solutions (e.g., cross-border transshipment, high-density storage) and optimizes product promotion logic.
Partner Collaboration: Assists technology integrators, logistics service providers, and other partners in tracking legitimate business data (e.g., equipment installation progress, logistics delivery trajectory), ensuring smooth service continuity.
Activity and Service Tracking: Records your participation in product promotions, technical training, and other activities, as well as AGV equipment demonstration appointments and solution consultations, improving service response efficiency.
Website Optimization: Analyzes access data for core website sections (e.g., AGV parameter page, solution case library) to optimize page layout and information presentation, allowing you to quickly find the automated warehousing solutions you need.